IT Help Desk Technician - 19.04.2019


The resource will have to deal with the management of all IT-related issues to users through the use of the company help desk procedure.

MAIN RESPONSIBILITIES

  • management of user access / use problems to applications and IT equipment (PCs and telephones) and to the corporate network;
  • hardware and telephony equipment configurations;
  • "first level" help desk to users;
  • resolution of HW and SW issues of first level towards users;
  • management of incident, problem and change processes;
  • ticket escalation management to external application or system suppliers.

REQUIREMENTS:

  • troubleshooting capabilities;
  • ability to assess risk and priority;
  • relational skills and professionalism towards users;
  • knowledge of the main Microsoft platforms;
  • knowledge of networks and network devices;
  • knowledge of Hw devices (PC, Notebook, mobile devices);
  • Good knowledge of the English language;
  • residence in the neighboring area (maximum 30 km) respect to the workplace.



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