IT Help Desk Technician - 19.04.2019
The resource will have to deal with the management of all IT-related issues to users through the use of the company help desk procedure.
- management of user access / use problems to applications and IT equipment (PCs and telephones) and to the corporate network;
- hardware and telephony equipment configurations;
- "first level" help desk to users;
- resolution of HW and SW issues of first level towards users;
- management of incident, problem and change processes;
- ticket escalation management to external application or system suppliers.
- troubleshooting capabilities;
- ability to assess risk and priority;
- relational skills and professionalism towards users;
- knowledge of the main Microsoft platforms;
- knowledge of networks and network devices;
- knowledge of Hw devices (PC, Notebook, mobile devices);
- Good knowledge of the English language;
- residence in the neighboring area (maximum 30 km) respect to the workplace.